Welcome to the official website of StratosHive Co., Limited, stratoshiveco.com. The following shipping terms apply to all orders you place on this website. Please read carefully to understand our shipping policy.
1. Shipping method
We mainly ship by sea to provide the most cost-effective shipping option.
After shipment, you will receive an email with a tracking number to facilitate your real-time tracking of the status of the goods.
2. Shipping time
After the order is confirmed, we will arrange for warehouse packaging and shipment within 5-7 working days. The specific time may be adjusted depending on the order volume and inventory.
After the goods are delivered to the logistics company, we will notify you by email or SMS and update the order status.
3. Shipping time
Sea transportation usually takes 20-40 working days, depending on the destination and logistics company.
For faster delivery, we provide air transportation services. Please contact customer service for details and additional costs.
4. Tariffs and shipping costs
Shipping costs and tariffs vary depending on the destination country or region, and the relevant costs are borne by the customer.
You can check the estimated shipping cost on the checkout page, but the final cost is subject to the actual delivery.
It is recommended that you understand the tariff policy of the destination country in advance to avoid additional costs.
5. Order tracking and problem handling
After shipment, you will receive a tracking number and can check the shipping status through the official website or the logistics company website.
In case of delays, loss or damage, please contact customer service in time and we will help to solve it.
6. Shipping insurance
To protect your rights, we recommend purchasing shipping insurance. You can choose to add this service during checkout.
7. Contact us
If you have any questions, please contact our customer service team:
Email: [email protected]
Address: Suite 34177 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Thank you for choosing StratosHive Co., Limited! We will wholeheartedly provide you with quality products and services.